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The Reserve Bank – Integrated Ombudsman Scheme, 2021

Dear valued customer, our Bank is covered under the Reserve Bank of India- Integrated Ombudsman Scheme, 2021.(Click here for the copy of the Scheme)

In case any complaint or grievance against the Bank is not addressed within 30 days or if not resolved to the satisfaction of the customer, the same may be addressed to the RBI Ombudsman of the respective area on the dedicated e-mail as mentioned below.

Complaints can also be filed online on alternatively complaint may be sent in physical mode to the ‘Centralized Receipt and Processing Centre’ set up at Reserve Bank of India.(Click here for the format of form)

Details of RBI Ombudsman Grievance Redressal Officer
Reserve Bank of India Mr. Sanjiv M Virparia
4th Floor, “Riverfront House”, Dy. General Manager,
Behind H.K. Arts College, The Co-Operative Bank of Rajkot Ltd.
Between Gandhi & Nehru Bridge, “Sahakar Sarita”,
Pujya Pramukh Swami Marg (Riverfront Road-West), Panchanath Road,
Ahmedabad – 380 009 Rajkot – 360 001,
Ph No. 07926582357 Ph No. 0281-2234454
Email Id: Email Id: